This text provides relevant information to mediators who are interested in updating their skills and abilities so that the construction of agreements is optimal without causing any harm to the interests and rights of the parties. From the action without harm approach, it is invited to reflect on the way in which dialogue develops in mediation to resize it, identifying how the parties are mobilized in a repositioning in the face of the controversy. From these actions, it is intended that the experienced mediator takes a strategic look and questions whether the parties should be oriented towards the transformation of beliefs, sometimes even cultural, that perpetuate the conflict and that prevent glimpses of the appropriate solutions. The text provides tools in specific circumstances of mediation where skills such as linking silence, creating a context of cooperation, as well as generating a credibility framework provide leadership in the mediator"™s actions.
